ETT™Training Program teaches skills in Active Listening:
Learn how to identify your own needs and the needs of others
Learn Active Listening Skills
Building on the skills learned in step 1 of ETT™ training, identifying your own needs and wants, participants then learn how to become aware of the needs and wants of others.
In this second stage of ETT™ training, you will practice many active listening skills (using 2-line interactions and short scripts), including:
- Making and maintaining eye contact;
- Experiencing the wants and needs of others;
- Getting your own wants/needs met by others;
- Getting your own needs and wants met when words and needs don't match.
Unlike other communication programs, ETT™ allows the participants to actually practice active listening skills and observe others working on their own listening skills. The video (to right) shows participants working on the earliest stage of active listening.
Participants in the video: Marjorie Heyman (trainer; before and after video); Zaida De la Rosa (left) and Dominga Arias (right).
Summary of Skills practiced in videO
The goal of watching this video is to observe people practice active listening and to notice the way you listen to try and get the right answer. This kind of listening, trying to hear the needs beneath the words, is what active listening is all about. ETT™ skills practiced in the video include:
Being present to improve communication
. . . Being in a space with another person
. . . Letting go of what happened before
. . . Letting go of your worry about what will happen later
Practicing and observing active listening (w/extended pauses)
. . . Developing eye-contact
. . . Engaging the other person while:
- Experiencing & internalizing your own wants/needs
- Adjusting to the wants/needs your training partner
. . . Focusing on hearing the "needs underneath the words"